All items come with a 90-Day warranty. If you experience an issue with your product while it's under warranty, please contact us to receive an RMA (Return Merchandise Authorization). Upon receiving the RMA number, ship back ONLY the item that is defective within 20 days of receiving the RMA to facilitate an exchange.
For All Other Brands of Devices:
We provide a 30-Day warranty on all third party devices should you experience any issues with your product. Please contact us to receive an RMA. Once you receive this authorization, the product must be returned back to us within 20 days. It must be shipped via USPS first class mail or USPS flat rate priority only. Once the item is received, inspected and deemed defective we will ship out a replacement. If for some rare reason the item is out of stock, we will refund the full amount paid for the item.
All warranties do not include e-liquids, clearomizers, cartomizers, atomizer heads, tanks, drip tips or clearance items. All warranties cover manufacturing defects ONLY and will not cover issues related to abuse, misuse or normal wear and tear including dust, humidity or heat. Return shipping is not pre-paid, however once the item is inspected and deemed to be a manufacturing defect the shipping cost will be refunded to your account. Upon inspection, items not covered under our Warranty Policy will be returned to you.
Under no circumstances will DR E Beauty Company be liable in any way for damages, including any lost enjoyment, profits, lost savings or other incidental or consequential damages arising out of the use of, or inability to use, such product. Return shipping is not pre-paid and can be returned either by USPS first class mail or by flat rate priority padded envelope. Once the item is inspected and deemed to be a manufacturing defect the shipping cost will be refunded to your account.
Warranty Does Not Include CBD (In Any Form), E-Liquids, Clearomizers, Cartomizers, Atomizer Heads or Tanks.